Red Door Counselling and Consultancy
0409 810 941

Privacy Policy –Red Door Counselling and Consultancy

Last updated: 21/04/2026

  1. Introduction

At Red Door Counselling and Consultancy, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our online counselling services.

By accessing our website, booking a session, or engaging with our counsellors, you consent to the practices described in this policy.

  1. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide counselling services, including:

  • Identity information: name, date of birth, gender, contact details
  • Health information: mental health history, session notes, presenting concerns
  • Service information: appointment history, communications with counsellors
  • Payment information: billing details, transaction records (processed via secure third‑party providers)

We only collect sensitive information (such as health information) with your explicit consent or when required by law.

  1. How We Collect Personal Information

We collect information through:

  • Online booking forms
  • Intake questionnaires
  • Counselling sessions (video, phone, or chat)
  • Emails, messages, or phone calls
  • Cookies and website analytics tools
  • Third‑party platforms used for payments or telehealth delivery

Where reasonable, we collect information directly from you. In some cases, and only with your consent, we may receive information from third parties such as healthcare providers.

  1. Why We Collect Your Information

We use your personal information to:

  • Provide counselling and mental health support
  • Assess your needs and tailor services
  • Manage appointments and communication
  • Maintain accurate clinical records
  • Process payments and issue invoices
  • Improve our website and service delivery
  • Comply with legal and regulatory obligations

We do not use your information for marketing.

  1. Disclosure of Personal Information

We may disclose your information to:

  • Registered counsellors or mental health professionals working with us
  • Administrative or technical service providers (e.g., telehealth platforms, payment processors)
  • Emergency services if there is a serious risk of harm
  • Legal authorities when required by law (e.g., court orders, mandatory reporting obligations)

We do not sell or trade your personal information.

All third‑party providers are required to comply with privacy and confidentiality standards.

  1. Data Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Security measures include:

  • Encrypted telehealth sessions
  • Secure servers and firewalls
  • Access controls for staff
  1. Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate or incomplete information.

Requests can be made by contacting us using the details below. We may require proof of identity before releasing information.

  1. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and monitor performance. You can disable cookies through your browser settings, though some features may not function properly.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

  1. Contact Us

If you have questions, concerns, or wish to make a privacy complaint, please contact:

Red Door Counselling and Consultancy

motivateme@bigpond.com.au

0409 810 941

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